My membership card is no longer recognized at the entrance. What should I do?

A short activation delay may sometimes be required when creating or renewing your France Galop membership card.



⏱️ A normal activation delay

After your card has been activated or updated, it may not be immediately recognised at the racecourse access gates.

This delay is temporary and linked to the update of the access control systems.



🎟️ Access to the racecourse

No need to worry:
the teams present at the racecourse entrances are informed of this situation.

They will be able to allow you access to the racecourse while your card becomes fully active.



📱 Our recommendation

We recommend that you:

check that your card has been properly downloaded onto your smartphone
present your digital card or any supporting document if needed

For more information, please refer to the article: “How can I get my digital membership card?”



🤝 Our team at your service

France Galop teams are available to:

assist you
answer your questions
facilitate your access



📩 Need help?

📩 relationsmembres@france-galop.com